Refund taking forever

Vodacom has to be the worst service provider I have ever dealt with. This is not my first review of them complaining about their customer service. They don't care about the clients and take forever to solve problems. I called in December about my account being overcharged and requested a refund which I have not received till today. I have made several calls and emails to follow up but I keep getting transfered to another department and my calls being cutoff. As off today I can no longer call customer service because my number has called too many times and has been blocked while my refund has still not been processed.

I was told my account was credited with the R2800+ that I was overcharged but my January statement/invoice reflects the full contract amount to be debited from my account without and credit app****.

What does this mean Vodacom??? Where is my money???

When you took my money it was easy but it has taken you over 2weeks to pay it back!!! Appalling!!!