Refund taking forever

<p>The monthly Vodacom debit order for May was too much. They debited double off my account. After i called and inquired they acknowledged that they did wrongly debit the account and will correct it. A week later I was not refunded and i called to inquire. They credited my Vodacom account instead of paying me back. I cancelled my Vodacom account prior to the incident so I was in the last few days before it went onto the prepaid phase of contract. So a credit to a cancelled account didnt make sense. So they apologised and escalated the inquiry to billings to have me refunded. 2 weeks later and i still haven't been refunded and no one has an answer. ABSOLUTELY PATHETHIC. </p>