Refund taking 7-14 WORKING days

My account was outstanding and on 23 of March I paid an amount of R5548.36. I eft the amount on 25 March they deducted the R5548.36 again via debit order, after I asked them to change my debit order date to the 1st of every month, that is why my account went into arrears because they never could change the date correctly and kept it at the 25th. Now I have to wait 7-14 WORKING days for my money to be refunded and I have no money left. With all the public holidays in between I will basically wait 3 weeks or more for my money to be paid back. That is rediculous. You are quick to cut my services, but so very bad in refunding me. I am done with Vodacom and bad service. Really bad that I have to wait that long for my OWN money to be refunded. I will not recommend you to anybody.