DH
Devesh H
1 reviews | Active since Apr 2017
16 Aug 2017, 10:23
Refund still being processed
I have logged a refund dispute with you guys on the 26/07/2017. Its now the 16/08/2017 and i still havent received any news regarding this matter. Now i receive my proposed bill for next month and its R11K??? What the hell is going on, My bill has been escalating from R2000 to R4300 and now It R11000. I need an urgent feedback regarding this matter!!!
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Replies (2)
Vodacom's replyOfficial
16 Aug 2017, 11:59Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 Aug 2017, 11:59
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
04 Sept 2017, 10:26
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Sept 2017, 10:26
Official
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Best regards,