Refund runaround

I have always been hearing how *********** and how ********* Vodacom is but never expected them to be bullies. That was until I got promised a refund in August but I got debited again in September. Their social media team is also full of promises and responds without reading the complaints to show how little customers mean to them. All you get is reference number after reference number instead of having the first one sorted. Do yourself a favour South Africa - don't sign with Vodacom !