REFUND REQUESTED FOR CANCELLED CONTRACT

Once again Vodacom has *****ed me over!!! Remember, I cancelled my contract on the 6th of January 2020 and paid my contract in full, after receiving a premature cancellation quote amounting to R5209.84. I was still debited at the end of January 2020 for my full Vodacom bill. I called the call centre on the 5th of February 2020 to request a refund, the lady I spoke to said she will log the request and I should receive it within 7 days, low and behold. I did not receive the refund. When I called back today 13th February 2020, I was told that the refund will not be done as the bill for January 2020 was not included in the initial invoice that I received. I was on the call for more than 20mins after requesting to speak to the call centre "Team Leader." Thembakazi, who said he would try and talk to the "BACK OFFICE."

BACK OFFICE:

1. No where on the invoice does it mention that I will be debited for January. 2. No one ever told me that I would be debited for January. 3. I received a premature cancellation discount, but they "didn't include January???"

This is ridiculous.

Once again, VODACOM. I request a full refund for January 2020. I also urge you to communicate with your customers that the invoice does not include the month that the quote is generated (if this is true), as I am sure customers would request that you include the full CANCELATION amount.

ALSO I urge you to stop messing with me and pay back the money ASAP.