REFUND REQUEST Frustrated, l have asked for correct email and got three emails, I have had no reply.l even posted on Facebook message page

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I am writing to request assistance with a mistaken payment of R1092.50 made on 6th March 2025 via the Capitec Transact app. This payment was intended as a migration fee for reducing my Vodacom contract.

However, the payment was made with an incorrect reference number: ***, to account number ***, under my name, Barry Jacobs.

Upon realising the error, I contacted Capitec to reverse the payment, but was informed that it was past the 14-day reversal period. Unfortunately, I only received the information confirming the error on 6th April.

To ensure my Vodacom account remains up to date, I have since made a new payment of R1149.98 on 10th April 2025 via the Vodacom app.

I kindly request your guidance or assistance in recovering the initial incorrect payment of R1092.50. I understand there may be charges involved in the recovery process, but I would be grateful for any support, as the double payment has affected my ability to cover other expenses.

Your help will be highly appreciated.

Kind regards, Barry Jacobs *** LIVE LIFE LIGHT

Barry Jacobs ***

Thank you! Show quoted text