Refund request

Worst mobile company I've had to deal with my account was overpaid and when I called to request a refund it's been a month since they giving me the run around and they keep saying it takes 7 to 14 working days to get the refund I would never recommend anyone to sign up to Vodacom for any contracts who does please do not make the mistake of paying your contract upfront as they will keep making excuses to pay you back their customer service is disgusting they do not know what they are doing I've been dealing with another department called subscriber collections with a manager by the name of nomfundo gaavi a week ago and she said that she'd get back to me and till this day I haven't heard from her. I've never been so angry in my life but Vodacom has just pushed me to the limits. Sick and tired of waiting for my money!!!!