mD
muzi D
1 reviews | Active since Jun 2011
08 Mar 2025, 20:17
Refund request
I signed up for a fibre deal but requested a cancelation the following day. I then called and asked for a refund but have been sent from pillar to post between Vodacom and VUMATEL. I mean how can people from both places not know who's supposed to refund me.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
10 Mar 2025, 08:19Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply10 Mar 2025, 08:19
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
mD
muzi D's updateReviewer Update
11 Mar 2025, 12:48I'm still waiting for the phone call.
mD
muzi D's update11 Mar 2025, 12:48
Reviewer Update
I'm still waiting for the phone call.