Refund request

I have logged a query with Vodacoms ***** department on the 13/08/2018 , was advised I will receive feedback within 14 working days... Which have passed and I have not received it.

I have followed up three times already and I not getting joy as they are on mute.

I contact their customer care line yesterday 03/09/2018 and was supp**** with a contact number for their *****s department meaning I have to use my air time to get them to resolve my query.

All they do is take our money without our concern and be o mute when we log queries... I so gaat fol.