Refund request

<p>I have been patient, I have been holding the line, I have been transfered to various departments but I have just about had enough. I chose Vodacom as a service provider and pay rates that is sky high due to their quality service but I have been proven wrong. I made a payment in store, being assured by the assistant that all is in order. The next day that same amount went off on debit order. Firstly, why not advise me that the payment is due to go off the next day. I was then told that I have to phone the accounts department to sort this out. I did as I was told and they confirmed that the request will be processed within 7 working days and that I will receive my money back. After 7 days I did not receive any payment what so ever, and I phoned back. I then spoke to someone who told me that the request has been closed, but I have not yet received my money? Long story short I was told to forward my proof of payment, I did that and received confirmation that they received my POP. They then assured me it will take 2 working days. I waited and yet, nothing happened. I phoned again (3 weeks after my first request) and got put through to various departments and no one being able to assist. Eventually I spoke to a Supervisor who resolved the issue and said the money will be paid back in 7 working days. This really is not acceptable for me, this matter is now going to take 4-5 weeks where it should have been sorted within 7 working days. Their call centre is not up to standard and one holds the line for almost 30 minutes just to be transfered to the next department again. I am not happy and I am going to cancel my contract as this is just not up to any service standards! </p>