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Eileen F
1 reviews | Active since Feb 2020
01 Jul 2020, 07:39
Refund refused unfriendly customer service
I bought a plug and cellphone charger from Vodacom V@A Waterfront. When I got home I found that I already had them so I took them back and asked for a refund. They were still unopened in the boxes with price tags in tact and I presented the till slip. They refused to refund my money. They would have lost nothing if they refunded me. This sort of money-grubbing is unpleasant and very customer unfriendly. The manager's arrogance and abrasiveness suits the shop. An altogether bad experience.
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Replies (3)
Vodacom's replyOfficial
01 Jul 2020, 09:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Jul 2020, 09:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Eileen F's updateReviewer Update
01 Jul 2020, 09:13I look forward to that.
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Eileen F's update01 Jul 2020, 09:13
Reviewer Update
I look forward to that.
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Eileen F's updateReviewer Update
06 Jul 2020, 13:21I am very disappointed with Vodacom. They promised that a consultant would contact me but no one has. I suppose it was silly of me to have expectations after the way they treated me in their shop.
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Eileen F's update06 Jul 2020, 13:21
Reviewer Update
I am very disappointed with Vodacom. They promised that a consultant would contact me but no one has. I suppose it was silly of me to have expectations after the way they treated me in their shop.