NT
Nthabiseng T
1 reviews | Active since Aug 2019
10 Jun 2025, 14:22
REFUND QUERY FOR 2 MONTHS
I AM GATVOL WITH SERVICE HAVE BEEN WAITING FOR MY REFUND. I HAVE CALLED AND WROTE ENDLESS EMAILS. NO RESPONSE. INSTEAD LIES ABOUT ESCALATION AND FALSE PROMISES. PLEASE DO NOT JOIN VODACOM IF YOU VALUE YOUR PEACE.
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Replies (2)
Vodacom's replyOfficial
11 Jun 2025, 07:18 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Jun 2025, 07:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
11 Jun 2025, 12:49Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per the discussion, you have advised that you were contacted regarding the refund. Please let us know should you require any further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply11 Jun 2025, 12:49
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per the discussion, you have advised that you were contacted regarding the refund. Please let us know should you require any further assistance. Regards Consumer Website Team
Best regards,