Refund promised, no show!

Item: Vodacom
Rating: 2
Author: Nella E

On 4 December Maddie phoned to inform me that I would receive a refund because my account for October was exceptionally high. I should mention that it has taken Vodacom TWO MONTHS to respond to my query. Maddie promised a refund to my bank account on the 4th of December.<br> I cannot find such a refund on my bank account and no credit on my Vodacom account?<br> Vodacom, are you intentionally misleading or lying to your customers? ?

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Replies (1)

Vodacom's replyOfficial

26 Dec 2015, 12:29

Hello 3time,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards
Consumer Website Team

Vodacom's reply26 Dec 2015, 12:29

Official

Hello 3time,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards
Consumer Website Team