Refund outstanding for more than 6 months

I logged a complaint in February 2021 on Hellopeter, and got the following response from Vodacom:

Vodacom's reply: 18 Feb 2021, 12:19 Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Drawing reference to service request number ***, our records indicate that your query was escalated to our accounts team for further assistance. Kindly note that a refund was requested, and can take 7 – 14 working days to be processed.

We apologize for the inconvenience and the service experienced.

Regards,

Vodacom Consumer Website Team

To date, my query is still not resolved, and I have not been refunded.

After spending 20 minutes on the phone today, and eventually getting a call back from an agent, who then transferred me to the collections department, the agent hung up on me.

All I want is the money back that was taken from my account in error, now more than 6 months ago.

The number in question was ***.

The agent I spoke to today gave me ***, but I believe this too was an escalation for the refund approval, but this was never done.

Please refund my money to my bank account, please!!!

Regards, Quinton