Refund outstanding for more than 3 months

Toward the end of September 2020, I had taken two cellphone contracts with Vodacom at 70 Conrad drive ,Blairgowrie with Clevian Thorne. I had the phones in my possession for less than 24 hours, and returned it to the Vodacom Store. I requested a cancellation of both the contracts, and sighted that I did not receive any documents where I agreed to any terms and conditions. Clevian Thorne, eventually confirmed that the contracts were cancelled, but refused to provide me with any supporting documents to confirm this. At the beginning of October 2020, there was approximately R390 deducted from my account. I raised this with Clevian Thorne, and the amount was later reversed. At the beginning of November 2020 R1822.17 was deducted from my bank account. I again queried this with Clevian Thorne on 03 November 2020, he assured me that I would get feedback by the following day, which never happened. After numerous follow-ups by myself to Clevian Thorne, he eventually told me that there was nothing he can do for me, and I need to call ***. On 17 November 2020, I emailed *** a copy of my bank statement. He confirmed on 26 November 2020 "Payment is allocate already into your Vodacom account." I responded asking why the money was not refunded to my bank account, but did not get a response. I then called *** on a number of occasions, and they kept referring me back to the store. The store, Clevian Thorne, told me they cannot do anything for me. Eventually I spoke to an agent on 15 December 2020, who said that she will log a request, and I should receive my refund within 21 working days. She provided me with reference number: 005230a***097dc. I then called within the first week of February 2021, and was told that there was a delay, and I would receive my money by 08 February 2021. To date I have not received the R1822.17 that is due to me, but every agent I speak to can confirm that the credit is on my account. I once considered Vodacom as the best service provider in the country, but after this experience I have my doubts, and the treatment I get from Telkom is 10 fold better. Over 3 months later, and I still don't have my hard earned money back, why must this be such a time consuming and tedious process?