AW
Albert W
1 reviews | Active since Jun 2019
01 Nov 2021, 12:40
Refund on unauthorized deductions.
I had a contract with Vodacom that I settled in May 2021. I signed the settlement letter and went to The Glen Vodacom store in Johannesburg. The amount was paid in full as per the agreement. However they still debited my bank account up until now (November 2021). I phoned them and they changed my account to prepaid, however I was never refunded. I am now going to take legal action if this is not sorted.
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Replies (2)
Vodacom's replyOfficial
01 Nov 2021, 14:10Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Nov 2021, 14:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
02 Nov 2021, 16:40Dear Albert Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have processed the credits and refunds will take 7-14 working days to be processed. Regards Consumer Website Team
Best regards,
Vodacom's reply02 Nov 2021, 16:40
Official
Dear Albert Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have processed the credits and refunds will take 7-14 working days to be processed. Regards Consumer Website Team
Best regards,