REFUND ON OVERPAYMENT

ACC NO IO895175-3 . FOR ALMOST TWO WEEKS NOW I BEING SEND FROM ONE DEPARTMENT TO THE OTHER TO GET A REFUND ON AN OVERPAYMENT THAT I HAVE DONE. EVERY TIME I SPEAK TO SOMEBODY THEY TELL ME THAT THE PREVIOUS PERSON GAVE ME THE WRONG INFORMATION.I HAVE SEND REQUESTED DOCUMENTS THREE TIMES VIA EMAIL BECAUSE THE FIRST EMAIL ADDRESS WAS APPARENTLY WRONG. WITH THE SECOND EMAIL I WAS NOT SUPPOSED TO SUPPLY MY QUERY NO BUT MY ACCOUNT NO AS IN THAT SPECIFIC DEPARTMENT THEY DONT WORK WITH THE QUERY NO. TODAY I ASKED MY WIFE TO PHONE TO FIND OUT IF THE DOCUMENTS WAS RECEIVED. I GOT A CALL TO VERIFY IF I AM THE ACCOUNT HOLDER AND BECAUSE I DID NOT HAVE ALL THE REQUIRED INFORMATION WITH ME THEY WOULD NOT EVEN ATTEMPT TO HELP MY WIFE BUT TOLD HER TO EDUCATE ME. I HAVE 5 NUMBERS ON MY CONTRACT. I DONT KNOW WHAT PACKAGE I HAVE ON EACH NUMBER. I FIND THE TREATMENT OFFENSIVE AND WILL CANCEL MY CONTRACT WITH VODACOM AT THE FIRST OPPURTUNITY.