REFUND OF MONEY FOR TABLET SCREEN PROTECTOR

I bought screen protector for Galaxy Tab A9+ at Vodacom Vincent Park Mall (East London)on the16 April 2024,where I was advised that in absence of divice i must pay and keep the reciept so that i bring the tablet for fitting of the screen.

When I brought the tablet on the 3rd May 2024,the screen protector is not fitting properly and Mr Daniel the manager told me that he is unable to refund me,there is nothing that he can do. How come vodacom advised me to pay with specification of screen protector that i need and not refund my money when the screen is not fitting well in my tablet and I am not refunded my money as this was the sales person's advise.He boldly said unfortunately as vodacom they cannot refund my money.