RG
Rizwaan G
1 reviews | Active since Nov 2011
27 Mar 2023, 11:55
Refund not processed in over a month
So I renewed my contract and they made a mistake and made it over 36 months, when I called in to change it they said they have to cancel it and re-do it or re-imburse me for the extra 12 Months, but it has been more then 1.5 Months and I am still waiting and every time I call in they say that I will get a call back and that they are working on it, such shocking service and I think it is time to move to a new provider after 15 years.
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Replies (2)
Vodacom's replyOfficial
27 Mar 2023, 11:58 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply27 Mar 2023, 11:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
RG
Rizwaan G's updateReviewer Update
28 Mar 2023, 09:57Not really as my issue is not yet resolved in over a month, and I contacted retentions as no one from vodacom has contacted me to date, poor service all round.
RG
Rizwaan G's update28 Mar 2023, 09:57
Reviewer Update
Not really as my issue is not yet resolved in over a month, and I contacted retentions as no one from vodacom has contacted me to date, poor service all round.