MW
Megs W
1 reviews | Active since Nov 2018
08 Mar 2021, 07:05
REFUND NOT PROCESSED
So much for your Customer Service Vodacom! You promise to refund R1253 to a pensioner within 7 working days from the 12 February and here we are a month later and still no refund!! How difficult is it to follow through on correcting your stuff up?? Do you complete any transactions?
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
08 Mar 2021, 07:31Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Mar 2021, 07:31
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MW
Megs W's updateReviewer Update
08 Mar 2021, 14:27And when is that going to happen?? Does this error on your part not warrant immediate action - at least within a period of 7 hours? Is it so difficult to do the right thing?
MW
Megs W's update08 Mar 2021, 14:27
Reviewer Update
And when is that going to happen?? Does this error on your part not warrant immediate action - at least within a period of 7 hours? Is it so difficult to do the right thing?
MW
Megs W's updateReviewer Update
08 Mar 2021, 14:28MW
Megs W's update08 Mar 2021, 14:28
Reviewer Update
MW
Megs W's updateReviewer Update
09 Mar 2021, 09:5026 hrs and no response Vodacom. Absolutely pathetic and judging by other reviews about your lack of service, this is common practice to you. It would take you 10 minutes to refund the money you agreed to refund a month ago and should have taken 7 days!!! Why have an Executive Client Liaison office when they can't even respond or resolve the situation!
MW
Megs W's update09 Mar 2021, 09:50
Reviewer Update
26 hrs and no response Vodacom. Absolutely pathetic and judging by other reviews about your lack of service, this is common practice to you. It would take you 10 minutes to refund the money you agreed to refund a month ago and should have taken 7 days!!! Why have an Executive Client Liaison office when they can't even respond or resolve the situation!