Refund not paid but ticket closed
Vodacom once again will not respond to my emails requesting my refund, but they have conveniently closed my ticket???
Please can someone respond by the end of the day?
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Vodacom's replyOfficial
24 Dec 2018, 10:48 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Dec 2018, 10:48
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
24 Dec 2018, 13:58 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call ***(free from a Vodacom sim) for any further assistance. Regards Consumer Website Team
Vodacom's reply24 Dec 2018, 13:58
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call ***(free from a Vodacom sim) for any further assistance. Regards Consumer Website Team