Refund not Paid

It has been over a month since Vodacom requested that I send proof of all the fees charged to my bank account due to inconvenience caused by them however, to date I have not received any refund instead I received a call to resend the documents to this email address *** which read as follows, Kindly provide us with the email trail and documents sent to the ***** Division in order for us to assist further. Once we have confirmed this, we will be happy to assist with your query. Vodacom Consumer Website Team. instead of getting a respond I got a call from sales consultant offering me a phone contract while still having a pending case.