HM
Helena M
1 reviews | Active since Dec 2018
22 Jan 2019, 09:40
Refund not paid
I have logged a complaint about my refund due to me in November. I have send them all the info needed and is sending a follow up email daily, but 3 months down the line, I still have not received my refund, or even a call or email from them to keep me updated on the refund process. They have billed me incorrectly, basically stole my money from me, and now I have to wait for them to take their time to refund me, without even bothering to keep you updated or give some form of feedback . The Client services of VODACOM absolutely suck!!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
22 Jan 2019, 11:20 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Jan 2019, 11:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
22 Jan 2019, 11:55 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team
Vodacom's reply22 Jan 2019, 11:55
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team