Refund not Paid

<p>I have a refund due to me but to date I have not been paid my refund. The contact person at Vodacom is Tebogo Ragedi who I spoke to quite often from October to December 2016. I returned a WIFI device on the 28/10 /2016 and I cancelled it with Vodacom 082 111 accounts on the 2 November 2016. the delay in returning the device was with the courier company. A credit and refund was requested wit REF Numbers: EC04IK-2RUAWH and EC-04HE-3VTMKG. The feedback on the system was that a refund will be paid on the 5 December 2016 and yet to date there has been no correspondence from Tebogo Ragedi as to when my refund will be paid to me. It is now the 20 April 2017. Please assist me urgently. Thank you, </p>