mA
meaghan A
1 reviews | Active since Jan 2012
14 Jun 2022, 13:58
Refund not issued!
Tbh is is a follow up complaint. My previous complaint was that I was debited for a router that had been returned. The debit orders have stopped after my first complaint but I haven’t received my refund!!!! I emailed the person who had contacted me on my previous complaint but have been ignored! I would appticwte my money back asap!
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Replies (2)
Vodacom's replyOfficial
14 Jun 2022, 14:09 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 Jun 2022, 14:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
14 Jun 2022, 15:40Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. A refund has been requested, your reference is ***. A refund can take 7-14 working days.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply14 Jun 2022, 15:40
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. A refund has been requested, your reference is ***. A refund can take 7-14 working days.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,