Refund not initiated

Item: Vodacom
Rating: 1
Author: kelello M

I have placd my review here some time back regarding bad service for a prepaid contract, I did get feedback and some steps were taken but am still getting billed for that service even after the device was collected and was promised a refund for all the time I paid without using the service.

Helpful (0)

Replies (1)

Vodacom's replyOfficial

03 Jun 2025, 08:14

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply03 Jun 2025, 08:14

Official