Refund not done, more than a month later

My father paid a surplus amount into my cellphone contract (covering the contract for the next 2 months) before transferring ownership into my name.<br> <br> No one bothered contacting us to say that this cannot be done, but the money was withheld with no intention of either of our accounts being credited. I have called numerous times and no one seems to know whats happening. <br> <br> Eventually on the 22nd May I was informed via sms that the money would be credited into my bank account (the consultant confirmed with my father and I, and I provided my bank details) and this was apparently processed on the 29th May.<br> <br> The refund was never done, nor have I heard anything from Vodacom. I contacted Vodacom again on the 10th of June and was assured that it will be handled (confirmed by email and sms), but yet again, no luck.<br> <br> I followed up today 22nd June (more than a month after my first query) with the reference no