REFUND NOT DONE AND NO FEEDBACK AT ALL

Dear vodacom, E C-1TQZ-1PI3E9 on the 5th June I send you the statements you requested and haven't had feedback after .I need to know when am I BEING REFUNDED all my money that you took From March Last year Till November on the ***** that was comminuted on my account . I need to know when I am getting a refund as now this hasn't been re solved even after reporting you here .REF 1M7H-26MHIL,EC-1TQZ-1PI3E9