Refund not done.

Hi there ,

I called in customer service on the 29th april Tuesday..to cancel my debit order , due to multiple times my debit order did not go off ... yet I had money in my account and vodacom has charged my extra .

On the next day .. Wednesday the 30th april I got an sms from vodacom stating that my debit order has been cancelled. Please see below for attachment proof of the sms I received. So to my knowledge my debit order has been canceled so I went to the vodacom store in the Phoenix plaza and I made a card cash payment off R 388.00 . Proof of my payment is attached.

This is really Frustrating!!! On the 02 May I get an sms to say vodacom has debited me for R 337.57 All this doesn't make sense when I canceled my debit order and also made my payment at the store .... which means I made double the amount... are url checking url accounts ... someone is clearly not doing they job correctly. I want a refund of my money !!!

I had plans for other things with that money in my account ... url don't have rights to debit me when I confirmed to cancel the debit order . If I don't have my money refunded to me .

See below on the attachment Proof of my payment at the store Proof of the debit order been cancelled Proof of the debit went off on the 02may which should not have happened in the first place.

I want a call back . I want a refund back into my account the very same account. Today is the 14th May and I didn't receive my refund from vodacom I Rent is not paid because of this mess up at vodacom. I got an email saying they will respond to me in 7 working days with my refund 7 days is passed now .I am a vodacom client for so many years sadly I will be canceling my contract and going with another provider.