Refund not done

<p>Vodacom debits my phone account on the 20th of each month, on the 20th of July 2017 they didn't debit, i called later on the day and was told by their consultant that i should make cash payments, i then made payments on the 20/07/2017 , on the 21/07/2017 the debit order went off and i called in for a refund , i was told by several consultants that my refund would be done within 7-14 working days which has come through and no refund was done still, no response received, no sort of communication received. i called on the 04/08/2017, i was told by a male consultant that i should forward the statement where funds should be refunded to and i did, still no refund done, i called again on the 12/08/2017 and i spoke to a team leaer called khanyisile and she told me to forward proof of payment then will take another 14working days to get a refund which i fail to undertsand why and how come should a customer wait for a month and a couple of days to get a refund which was mistakenly done by untrained consultants i'm very unahappy with the service recieved from Vodacom and its employees! </p>