GM
Gerson M
1 reviews | Active since Aug 2022
30 Nov 2022, 10:13
Refund my money for the ***** account opened under my name
I had a ***** account opened with my details and the ********** account was terminated on the 23rd November after 3 weeks of frustration. My bank account was debited with a R769 for this same ********** account in October 2022 month, but the debited money has not been repaid back to me after the account was terminated. I called Vodacom and was assisted by a lady who put me on hold, instead of coming back to me I was transfered to another line and got cut off 😓😓😓! I just want my money back!!! Please
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
30 Nov 2022, 11:47Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply30 Nov 2022, 11:47
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
GM
Gerson M's updateReviewer Update
02 Dec 2022, 11:45Please clarify the total amount you going to refund me. I have calculated the September and October debited amounts to over R2000. Please indicate as I am not working and you guys have made my financial situation to be worse in December by taking so much money from me for an account that was **********ly opened under my name!!!
someone should give me a call to explain this. I believe i deserve that.
Gerson
***
someone should give me a call to explain this. I believe i deserve that.
Gerson
***
GM
Gerson M's update02 Dec 2022, 11:45
Reviewer Update
Please clarify the total amount you going to refund me. I have calculated the September and October debited amounts to over R2000. Please indicate as I am not working and you guys have made my financial situation to be worse in December by taking so much money from me for an account that was **********ly opened under my name!!!
someone should give me a call to explain this. I believe i deserve that.
Gerson
***
someone should give me a call to explain this. I believe i deserve that.
Gerson
***
GM
Gerson M's updateReviewer Update
07 Dec 2022, 13:53 Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our ***** team for further assistance. Based on the feedback provided, our team processed the ***** add online and requested for credits, currently pending approval. This will take 3 to 5 workings to reflect on your Vodacom account and thereafter can the refund be done.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
I received this response message on the 30th November 2022 and my money is still not refunded. This is my hard earned money and I expect to be paid as per this message above.
When am I going to be refunded?
And the amount mentioned is only for one month, when will the September debit be refunded?
Unhappy and frustrated!
Gerson
I received this response message on the 30th November 2022 and my money is still not refunded. This is my hard earned money and I expect to be paid as per this message above.
When am I going to be refunded?
And the amount mentioned is only for one month, when will the September debit be refunded?
Unhappy and frustrated!
Gerson
GM
Gerson M's update07 Dec 2022, 13:53
Reviewer Update
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our ***** team for further assistance. Based on the feedback provided, our team processed the ***** add online and requested for credits, currently pending approval. This will take 3 to 5 workings to reflect on your Vodacom account and thereafter can the refund be done.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
I received this response message on the 30th November 2022 and my money is still not refunded. This is my hard earned money and I expect to be paid as per this message above.
When am I going to be refunded?
And the amount mentioned is only for one month, when will the September debit be refunded?
Unhappy and frustrated!
Gerson
I received this response message on the 30th November 2022 and my money is still not refunded. This is my hard earned money and I expect to be paid as per this message above.
When am I going to be refunded?
And the amount mentioned is only for one month, when will the September debit be refunded?
Unhappy and frustrated!
Gerson
GM
Gerson M's updateReviewer Update
08 Dec 2022, 14:38Hi vodacom,
Why are you not responding and providing me with feedback on when I will be paid my money???
Can you have someone responding or call me to clarify this.
Upset and frustrated
Gerson
Why are you not responding and providing me with feedback on when I will be paid my money???
Can you have someone responding or call me to clarify this.
Upset and frustrated
Gerson
GM
Gerson M's update08 Dec 2022, 14:38
Reviewer Update
Hi vodacom,
Why are you not responding and providing me with feedback on when I will be paid my money???
Can you have someone responding or call me to clarify this.
Upset and frustrated
Gerson
Why are you not responding and providing me with feedback on when I will be paid my money???
Can you have someone responding or call me to clarify this.
Upset and frustrated
Gerson