KC
Karen C

1 reviews | Active since Oct 2022

22 Oct 2022, 14:30

Refund my money for cancelled insurance

I cancelled my Vodacom cellphone insurance on 29 July 2022. They are still billing me R181 a month. I lodged a dispute. No feedback. I refused to pay the insurance. They cut my phone services. So I paid. They have billed me yet again for insurance. I don't want the insurance. I cancelled it. I want my money refunded. I phoned the Vodacom insurance several times on *** but eventually hang up after 15 minutes as nobody answers. I DON'T WANT THE INSURANCE.

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Replies (1)
Vodacom
Vodacom's reply23 Oct 2022, 09:57
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team