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elize F
1 reviews | Active since Jul 2011
18 Feb 2020, 09:18
Refund my money
Have been struggling more than a month the get the contract cancelled after expiry in November 2019. Hello Peter complaint lodged on 14 January 2020, Vodacom responded on 5 February 2020 with an apology. Still deducted the monthly subscription. Please refund the funds due to your delay.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
18 Feb 2020, 13:03Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply18 Feb 2020, 13:03
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
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elize F's updateReviewer Update
21 Feb 2020, 11:08No feedbac****
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elize F's update21 Feb 2020, 11:08
Reviewer Update
No feedbac****
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elize F's updateReviewer Update
04 Mar 2020, 11:46Still no feedback and another installment was deducted, this is unacceptable. I will be logging a complaint with ICASA. You have no clue of what customer service is
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elize F's update04 Mar 2020, 11:46
Reviewer Update
Still no feedback and another installment was deducted, this is unacceptable. I will be logging a complaint with ICASA. You have no clue of what customer service is