SG
Sammy G

1 reviews | Active since Dec 2011

26 Jul 2019, 10:53

Refund my MONEY

Upon reviewing my account today I noted that I was once again billed for CONTENT SERVICES and it seems it was activated from 18 May 2019. Vodacom can go into the history of my records dating back more than 2 years as I then had a dispute about CONTENT SERVICES that I get billed for but NEVER EVER subscribe for it.

Vodacom has given me a number to contact and upon this phoning this service company as was asked to give a content/game name........Needless to say when I phoned Vodacom initially they couldn't provide any name other than it is a GAME that I "subscribed' for. I what ref I must quote then they stated my phone number.

Vodacom is also coining it from this illegitimate business conduct as this service provider always pay a fee towards them.

1. Vodacom already stopped and blocked all CONTENT SERVICES a few years ago.....2. I NEVER EVER subscribe to any Content Service on 18 May 2019.......3. This company can track their records if I activated/play any of their so-called games.

Vodacom will have to engage with this company to refund all payments made to them.

0
Replies (1)
Vodacom
Vodacom's reply26 Jul 2019, 11:57
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team