1 reviews | Active since Jul 2015
Refund my money!
I am so frustrated with Vodacom. I called in to cancel my router 5 times before it was actually done and was promised a refund of two months premium for the inconvenience - which i have still not received. My router was supposed to be cancelled end of Aug 2018 but was not done due to some bull**** excuse blaming their system. Please explain why i am not getting my refund. Secondly - i did not receive my airtime this month even though you are billing me for it. I want my airtime and answers about my refund by COB today or I am going to the ombudsman.
My contract that is due to end in Jan 2019 should also be cancelled - i want no phone calls for upgrades because im taking my business elsewhere after this whole ordeal
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team