BB
Brend B

1 reviews | Active since Dec 2015

11 Jan 2017, 08:50

Refund my money

<p>To whom it may concern</p> <p> </p> <p>There is a problem on your system and the wrong amounts have been deducted via debit order. Also yesterday the contact centre could not help me and transferred me to the 'Solutions Department', the phone wrang for a few minutes without answer. Pathetic!</p> <p> </p> <p>My account cellphone nr: ********** </p> <p> </p> <p>First issue:</p> <p> </p> <p>The correct amount that should be deducted is R550 p/m.</p> <p>- MyGig 5: R200 p/m</p> <p>- Cellphone Contract: R200 + R150 (1 Gig)</p> <p>- Total: R550</p> <p> </p> <p>Second Issue:</p> <p> </p> <p>The MyGig 5 was activated 03/11/2016, the activation and monthly amount of R282.73 was deducted on 21/11/2016 TWICE. Thus R282.73 needs to be refunded.</p> <p> </p> <p>Third Issue:</p> <p> </p> <p>The amount deducted on 03/01/2017 was R904.49, it should be +/- R550. Thus R350.00 needs to be refunded.</p> <p> </p> <p>Total Amount to be refunded: R632.73</p> <p> </p> <p>And please deduct the correct amount from my bank account every month.</p> <p> </p> <p>Regards, Brend</p>

0
Replies (2)
Vodacom
Vodacom's reply11 Jan 2017, 10:59
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

BB
Brend B's update25 Jan 2017, 21:54
Reviewer Update

Thank you Elroy for getting back to me and making sure that my money was refunded, much appreciated. Well done!