Refund my bank charges- I***-0
<p>I took out an additional contract on my account in August, and finally on the 10th September, the line was activated and a debit order went through my account.</p> <p>The trouble though, as patient as I have been to get the line working, you slap in the face by charging me, not one, but FIVE times. Here are your reference numbers:</p> <p> ********** 183<br /> ********** 419<br /> ********** 306<br /> ********** 307<br /> ********** 528</p> <p>More troubling is the fact that my account did not have enough money to cater for 5 debit orders when all I was expecting is one. So my bank returned 2 of your debit orders and charged me R230 (R115 each)</p> <p><br />What I need from you though is for you to sort my account with my bank. I am sure R230 is just a drop in the ocean for you, to me it's 2 jumbo packs of pampers for my son.</p> <p>My query has always been simple. Refund me the bank charges that I had to pay for your mistake. But all I have been doing is going from pillar to post and all you ever record on your books is the fact that you credited me the penalty fees of R200. You should have never charged me that in the first place, so I dont care about that, all I ever asked is that you sort out my R230 bank charges. i've sent e-mails to customer care, documents, pop... and I am still not getting a result</p> <p><br />Regards,</p>
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Vodacom Social Media Team
Thank you for making contact with us,
This response serves as confirmation that your query has been received.
Please be assured that we have tasked our team to investigate and provide feedback.
Regards
Vodacom Social Media Team
Good day,
I think you are still choosing to read between the lines with my query. You are still not addressing my issue. My issue here is that because you drew 5 debit orders off my account, and two of them bounced, my bank charged me R230 (R115 each) and this is the money that I want vodacom to pay me back. Your debit order reject fee of R100, that shouldn't have been charged on my account in the first place if you had charged me 1 debit order as agreed instead of 5. I even attached my bank statement on this review, but you are still not addressing my problem.
Good day,
I think you are still choosing to read between the lines with my query. You are still not addressing my issue. My issue here is that because you drew 5 debit orders off my account, and two of them bounced, my bank charged me R230 (R115 each) and this is the money that I want vodacom to pay me back. Your debit order reject fee of R100, that shouldn't have been charged on my account in the first place if you had charged me 1 debit order as agreed instead of 5. I even attached my bank statement on this review, but you are still not addressing my problem.