SM
Sbongile M

1 reviews | Active since Jun 2012

29 Jun 2022, 15:49

REFUND ME SINCE YOU CANT ACTIVATE A SIM CARD !!!

called your damn call center to active a line - you have already deducted funds from my account YET i must call around to get the line activated - then your *********** staff inconvenience me - i was never told i must have a spare cell phone to deactivate a pin before i can use the sim because apparently it cant be done on the router. 1st i spoke to Mduduzi who said he is transferring me then hung up. second i called back and spoke to someone else who just hung up without even trying. third i spoke to Itumeleng who then tells me that i have to have a cellphone - which no one told me - she then frustrates me to a point where i have to scream and shout to get my point across because she has hearinf issues. THEN I SPEAK TO REGINALD WHO REFUSED TO GET TO THE POINT - HE HUNG UP ON ME AND THEN BLOCKED MY NUMBER - I WANT THIS CONTRACT REFUNDED SINCE YOU DONT KNOW WHO THE CUSTOMER IS BETWEEN ME AND YOU - YOU DEBITED MY ACCOUNT 02 DAYS AGO AND I STILL DONT HAVE DATA TO SHOW FOR IT SINCE THE CONTRACT ISNT EVEN ACTIVATED !!! ******* - I DONT RECOMMEND YOUR SERVICES AT ALL !!!

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Replies (1)
Vodacom
Vodacom's reply30 Jun 2022, 07:43
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team