TZ
Tsakani Z
1 reviews | Active since Nov 2022
02 Nov 2022, 17:48
Refund me my money
I ordered a Bluetooth speaker on the vodabucks store online on the 22nd of September 2022 today is the 2nd of November 2022 and I have not received my order. And I have been following up on my order ever since I ordered to the point that Vodacom blocked my number on the their customer services. I also sent them an email and they haven’t responded. At this point I don’t know what to do... the least they can do is to refund R199 back. I am really not happy with their service.
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Replies (2)
Vodacom's replyOfficial
03 Nov 2022, 07:11Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply03 Nov 2022, 07:11
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
TZ
Tsakani Z's updateReviewer Update
03 Nov 2022, 10:25Thank you for replying to my complaint. And I did get a call from the consultant however, they called at the bad time so can they please call me at 12:20 because that is my lunch time. Right now I am busy with work.
TZ
Tsakani Z's update03 Nov 2022, 10:25
Reviewer Update
Thank you for replying to my complaint. And I did get a call from the consultant however, they called at the bad time so can they please call me at 12:20 because that is my lunch time. Right now I am busy with work.