BG
Belinda G
1 reviews | Active since Jul 2011
21 Oct 2023, 13:26
Refund lies and deceit
Requested a refund after an overpayment, got an email requesting proof of payment which was supp**** and received 2 confirmation emails advising that the refund was being processed and to expect payment within 7 - 14 working days which was confirmed telephonically by two other agents. On day 8, an unexpected email now requesting more paperwork. Why the hell was everything confirmed? I need that money and Vodacom, surprise surprise. No where to be found. Disgraceful.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
21 Oct 2023, 16:11Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply21 Oct 2023, 16:11
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
BG
Belinda G's updateReviewer Update
26 Oct 2023, 08:34It's extremely sad that a communication company is suffering with a communication problem. I have sent all the paperwork several times now, and still no feedback or money.
Very disappointed in the service from Vodacom.
I got confirmation that it had been processed and to expect the money and into which bank account. Now I am even more out of pocket but I am the customer so it probably doesn't matter for this communication company.
Very disappointed in the service from Vodacom.
I got confirmation that it had been processed and to expect the money and into which bank account. Now I am even more out of pocket but I am the customer so it probably doesn't matter for this communication company.
BG
Belinda G's update26 Oct 2023, 08:34
Reviewer Update
It's extremely sad that a communication company is suffering with a communication problem. I have sent all the paperwork several times now, and still no feedback or money.
Very disappointed in the service from Vodacom.
I got confirmation that it had been processed and to expect the money and into which bank account. Now I am even more out of pocket but I am the customer so it probably doesn't matter for this communication company.
Very disappointed in the service from Vodacom.
I got confirmation that it had been processed and to expect the money and into which bank account. Now I am even more out of pocket but I am the customer so it probably doesn't matter for this communication company.