NS
Nizaam S
1 reviews | Active since Feb 2017
21 Feb 2019, 00:36
Refund frustrated
I contacted Vodacom in regards to my contract where i was charged incorrectly for data not used.Vodacom realised their mistake and im due a refund. have received so far 4 references all of which has been closed. Was told they will refund me to my vodacom account then to my personal bank which i requested, to date that refund is still not reflecting in my bank account. When is vodacom refunding the money ****** from me. This is becoming frustrating.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
21 Feb 2019, 06:38 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Feb 2019, 06:38
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
NS
Nizaam S's updateReviewer Update
21 Feb 2019, 09:17Can you stop with your damn aito replies what is the update on my refund
NS
Nizaam S's update21 Feb 2019, 09:17
Reviewer Update
Can you stop with your damn aito replies what is the update on my refund
Vodacom's replyOfficial
21 Feb 2019, 09:25 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. As per ***, the refund has been sent for approval and this process can take within 7-14 working days.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply21 Feb 2019, 09:25
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. As per ***, the refund has been sent for approval and this process can take within 7-14 working days.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,