REFUND FROM VODACOM FOR THE INVOICE PAYED IN EXCESS

I was paying vodacom the balance of R367.38 on 26 Oct 2018, however I paid R3000 by mistake.

I requested Vodacom via email to please repay me the amount/balance of R2, 632.62 urgently as I still needed this money to pay for my other accounts.

Vodacom told me that I have to submit proof of payment & banking details and my refund would be effected between 7 and 14 days (counting from 26/11/2018).

Every time when I enquire about my refund they tell me that they don't see my email and also my attachments (proof of payment and banking details). I had to send these 2 docs to them twice already though I have sent proof of payment on the 26 & 11 of Oct 2018 and banking details on 11 Oct 2018.

Today is day 15 and I have not received my refund back.

I have proof of correspondence and my attachment I have sent to Vodacom from 26/11/2018

Your assistance on this matter would be greatly appreciated.

Regards