AK
Agnes K

1 reviews | Active since Jul 2015

11 Apr 2017, 10:11

Refund from Vodacom accounts department

<p>before getting my contract with vodacom i was told to pay an amount of 1500 for a " Gap account" Ive been calling them to refund me back the money since well my contract has expired, a month ago when i did my query they told me i would be refunded within 7 working days. ive been calling them several times and all they do is transfer you from one department to another.</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply11 Apr 2017, 11:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team