Refund from Vodacom

<p>Good day,</p> <p> </p> <p>I sincerely hope you can help me get my money that was debited ********ly.</p> <p> </p> <p>My name is Zolile and i recently purchased a cellphone on contract from Vodacom for R439 per month. I authorised them to debit my account every month and i regret that. For about 3 months, Vodacom never received the debit orders for some strange reason, so took it upon myself to pay R1500 cash, via my bank, Nedbank on 20.09.2016. I used my reference as instructed and called in to confirm if payment was received. I was told that it does reflect. On the very same day, Vodacom debited my account for the same amount and another R1000 a couple of days later. I called in and i was told that the refund will take up to 7 to 14 working days. I then sent through my bank statement and all the documentation that was requested. To date, they still haven't refunded me, im being sent from pillar to post, and every time i call, i would be told the very same thing 'your refund will take up to 7 - 14 working days. </p> <p> </p> <p>Please help me as i have been waiting for 2 months now and I can't wait any longer.</p> <p> </p> <p> </p>