CE
Catharina E

1 reviews | Active since Sept 2015

23 Sept 2018, 12:25

Refund form Vodacom no response

We closed a business and cancelled a data contract after the contract period has expired. Problem is there is still a credit. Cant get it from them. They dont know how to deal with this. Have phoned and emailed now for 4 months already. Just want my money back.

0
Replies (2)
Vodacom
Vodacom's reply23 Sept 2018, 12:42
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply24 Sept 2018, 10:34
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly note that your query is currently being addressed by the relevant department who will be contacting you for further assistance.

Regards,
Vodacom Consumer Website Team