KG
Khema G
1 reviews | Active since Nov 2021
15 Nov 2021, 12:22
Refund for online cash purchase. No contact for Cash Purchases
I made an online cash purchase for a cellphone and requested a return a few days later. The phone was collected from me and arrived at the warehouse on the 18/10/2021. Vodacom only has one contact for cash purchases and it is only via email - ***. There is response from this email address (just a reference number). I am unable to get any other form assistance from the call centre and was referred to eshopsupport. I have been patient and awaiting for my refund for 21 days as stipulated, however, I have still not received my refund and get no response from eshopsupport and the call centre refuses to assist with cash purchases.
I would advise to never make any cash purchases from Vodacom online store.
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Replies (2)
Vodacom's replyOfficial
15 Nov 2021, 14:12Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply15 Nov 2021, 14:12
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
KG
Khema G's updateReviewer Update
19 Nov 2021, 10:27Dear Vodacom
I did get assistance from Oby Mabhena & Lennon Samduth. They were able to get my refund processed immediately.
NB. ESHOPSUPPORT were of NO assistance until Oby Mabhena stepped in and got my query sorted and my refund processed.
Though I will not make any cash purchases online, as I do not want to deal with ESHOPSUPPORT again.
Regards
Khema
I did get assistance from Oby Mabhena & Lennon Samduth. They were able to get my refund processed immediately.
NB. ESHOPSUPPORT were of NO assistance until Oby Mabhena stepped in and got my query sorted and my refund processed.
Though I will not make any cash purchases online, as I do not want to deal with ESHOPSUPPORT again.
Regards
Khema
KG
Khema G's update19 Nov 2021, 10:27
Reviewer Update
Dear Vodacom
I did get assistance from Oby Mabhena & Lennon Samduth. They were able to get my refund processed immediately.
NB. ESHOPSUPPORT were of NO assistance until Oby Mabhena stepped in and got my query sorted and my refund processed.
Though I will not make any cash purchases online, as I do not want to deal with ESHOPSUPPORT again.
Regards
Khema
I did get assistance from Oby Mabhena & Lennon Samduth. They were able to get my refund processed immediately.
NB. ESHOPSUPPORT were of NO assistance until Oby Mabhena stepped in and got my query sorted and my refund processed.
Though I will not make any cash purchases online, as I do not want to deal with ESHOPSUPPORT again.
Regards
Khema