REFUND: FOR DEFECTIVE CELLPHONE BATTERY

On 17/02/2016, I had approached the Vodacom 4-u store at Eastrand mall, for a \refund\". <br> <br> I had purchased a cell phone battery that was defective.<br> The battery only lasted maybe 45 minutes to 1hour MAXIMUM before it would \"die\" and require \"recharging the battery\". <br> <br> Being \"FED UP\" with the battery, I requested a REFUND on 17/02/2016, and confirmed this with the store manager - Alzette (at that time). I filled out the \"refund\" form, handed over the form, and handed over the defective battery and proof of purchase. <br> <br> I was assured that a refund would be done and reflect within in 5 days. <br> This was not done by the store/persons responsible for this process - hence this complaint. <br> On Sunday-28/02/2016 I called the store and spoke to \"Andrew\", who confirmed that he would revert on the matter-as according to him, the refund would have been \"done\" already. <br> <br> To date - I have had no feed back from the Vodacom store, nor their management???<br> <br> 5 days-have LONG PASSED?<br> "