GP
Glenorah P
1 reviews | Active since Mar 2022
04 May 2022, 15:38
REFUND FOR CELLPHONE CONTRACT
I had written a review in March about #Vodacom and they responded on the 5th of March saying they will contact me via whatsapp. i guess they are still trying to download the app seeing that I have not received any feedback to this day. #Vodacom your service is disappointing. AGAIN, I WANT MY REFUND.
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Replies (2)
Vodacom's replyOfficial
05 May 2022, 08:14 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 May 2022, 08:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
09 May 2022, 17:15Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that the previous contract term ended in December 2021 however the debit is set for the 1st January 2022 which was returned and for which you are liable.
Regrettably no refund is due.
Regards Consumer Website Team
Regrettably no refund is due.
Regards Consumer Website Team
Best regards,
Vodacom's reply09 May 2022, 17:15
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that the previous contract term ended in December 2021 however the debit is set for the 1st January 2022 which was returned and for which you are liable.
Regrettably no refund is due.
Regards Consumer Website Team
Regrettably no refund is due.
Regards Consumer Website Team
Best regards,