Refund

A double payment was made and a refund was promised for the 5th of October, however that was not the case. Spoke to a number of agents and was told a whole bunch of different stories and than i was told that I will not be debited at the end of this month. That was not the agreement. Sent proof of payments twice already and now im being told i will be refunded in 7 working days. Was first told i will be refunded the 5th now im being told the 15th of October.